GENERAL CONDITIONS OF SALES OF LA BELUGA (GDS)
ARTICLE 1: APPLICATION OF THE GENERAL CONDITIONS OF SALES
The current General Conditions of Sale apply to all reservations carried out by the Client at La Beluga SAS called in these GDS " La Beluga ".
Acceptance and compliance with these General Terms and Conditions are deemed to have been acquired upon payment of the reservation amount.
ARTICLE 2: ORGANIZATION OF THE RESERVATION
The rooms are made available to the Client on the day of arrival between 6 and 8 p.m.
Late arrival may be considered upon agreement of the owners. Call us and we will organize together.
They must be released no later than 11 a.m. on the day of departure,
Failure to meet this deadline may result in an additional night being exceeded at the current public rate.
The reservation can be made directly with La Beluga, via its lodgify web site "labeluga83.com" or via an online reservation platform.
Reservations made directly with La Beluga through its dedicated lodgify site are subject to written confirmation.
Reservations made with a reservation platform are confirmed by said platform.
These General Terms and Conditions apply to all reservations as well as the reservation methods used.
A reservation only becomes final after payment of the amount due by the Customer equivalent to 100% of the total amount of the stay (tourist tax included).
This amount must be paid no more than eight days after making the reservation, or on the day of the reservation for stays starting less than eight days after making the reservation.
For reservations made through reservation platforms or through the Lodgify La Beluga reservation site, La Beluga collects the bank details transmitted by the Customer on the site concerned.
ARTICLE 3: MODIFICATION OF RESERVATION
Any changes to the reservation are made only by exchange of mail at the address appearing in article 15 of the General Terms and Conditions.
La Beluga will do its best to respond to requests for modification of stay dates. However, the requested modification may not be able to be made.
In this case, La Beluga shall propose cancellation of the reservation, following the conditions defined in article 4 of the General Terms and Conditions.
Any stay started at La Beluga is due in full. No reduction or discount will be made in the event of no-show or early departure, at the Customer's initiative, whatever the reason.
La Beluga reserves the right to re-let the room that has become available without the customer having canceled or leaving prematurely being able to claim a refund.
ARTICLE 5: PRICE
The applicable rates are those in effect on the day the reservation is made.
Prices are increased by tourist tax.
ARTICLE 6: PAYMENT TERMS
Payment of the reservation amount will be paid by credit card.
In the case of a reservation via a reservation platform, La Beluga uses the bank card data transmitted to it.
ARTICLE 7: CHARACTERISTICS OF THE ACCOMMODATION SERVICES OFFERED
The services and accommodation offered are those which appear on the pages of the reservation site. Accommodation is offered subject to availability. It is accompanied on the reservation site by a description established by the owner. The description and photographs of the accommodation offer a faithful image of it but in no case are contractual.
ARTICLE 8: ART OF LIVING AND USE OF THE PREMISES
In order to guarantee the tranquility of the place and the comfort of La Beluga guests, respect for a certain “art of living” is required of all.
The Client undertakes to respect the principles when using the room, premises and facilities of La Beluga. No meals can be taken in the rooms.
The Client further undertakes to return the room in perfect condition at the end of the stay and to exclusively declare – and assume financial responsibility for – any damage for which he or she is responsible.
Access to the swimming pool and activity areas: the Customer undertakes to respect the rules mentioned in the Welcome Booklet and the instructions displayed outside for the use of these facilities.
ARTICLE 9: ANIMALS
Animals are not allowed at La Beluga. Any Customer who arrives accompanied by an animal will be refused access to La Beluga and the cancellation conditions of article 3 will be applied to them.
ARTICLE 10: TOBACCO
Smoking is strictly prohibited inside the guest room in accordance with decree n°2006-1386 of November 15, 2006.
In the event of violation of this prohibition, we will be obliged to charge the equivalent of the expenses incurred to remove the smell of tobacco as well as the losses caused by the impossibility of renting the room.
ARTICLE 11: SECURE ROOM KEY SUITE
A charge of €100 is applied in the event of loss of keys.
ARTICLE 12: THEFT
A safe is made available to the Customer in their room to allow them to store their valuables.
La Beluga cannot be held responsible for the theft or disappearance of the Client's property during their stay.
ARTICLE 13: RESPONSIBILITY
The Customer acknowledges and accepts that La Beluga cannot be held responsible for any inconveniences or damages linked to the use of the Internet network.
Whatever the nature, basis and terms of the action initiated against La Beluga, the total and cumulative amount of damages for direct and indirect damages established by the Client, cannot exceed the total sum actually paid by the Client
for the services provided by La Beluga.
ARTICLE 14: SERVICES OF EXTERNAL SERVICE PROVIDERS
La Beluga may, if necessary, advise the Customer on services offered by external service providers (catering, boat excursions, bicycle rentals, etc.).
It is up to the Customer to check whether these services correspond to their needs.
La Beluga cannot be held responsible under any circumstances, in the case of an agreement concluded between the Client and an external service provider, for a service carried out and invoiced by this service provider.
ARTICLE 15: FORCE MAJEURE HOUSING
For the application of this Article, force majeure is understood as any unforeseeable and irresistible event or fact that the parties cannot reasonably foresee and beyond its control at the time of the reservation due to its external nature to the parties.
Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.
In the event of force majeure, an exceptional event or the impossibility of making the reserved room available to the Client, La Beluga shall make its best efforts to offer the Client accommodation, totally or partially, in an establishment of equivalent category. Reasonable expenses relating to the transfer (possible additional cost of the room, transport and a telephone call) between the two establishments will be borne by La Beluga.
ARTICLE 16: CONTACT
All requests for modification, cancellation or complaints must be sent by email to the following email address:
labelugahr@gmail.com
ARTICLE 17: PERSONAL DATA
In accordance with the General Data Protection Regulation n°2016/679 (GDPR), the Customer is informed that the information provided during his reservation is subject to personal data processing for reservation management purposes, and for billing and payment purposes.
The Customer has a right of access, rectification and deletion of personal data concerning him, which he can exercise by writing to the contact e-mail address indicated in article 15.
ARTICLE 18: APPLICABLE LAW AND DISPUTES
The authentic language for these General Terms and Conditions is French, and the applicable law is French law.
All disputes relating to the interpretation or execution of these General Terms and Conditions will fall under the exclusive jurisdiction of the Commercial Court of Lyon.